SMS Terms & Conditions

Last updated: June 2026

1. Business Information

2. How to Opt In

SMS opt-in is collected exclusively through the chat widget embedded on customizeitca.com. The chat widget is powered by GoHighLevel (LeadConnector). By submitting your phone number and consenting via the chat widget, you agree to receive SMS text messages from Customize It (L & M Creative Service INC).

Consent is never pre-checked, implied, or required as a condition of service. You must actively provide your phone number and agree to receive messages.

3. SMS Program Description

Once opted in, you may receive SMS text messages from Customize It regarding:

• Quote updates and order status notifications
• Appointment reminders and scheduling
• Promotional offers and announcements
• Customer service follow-ups

4. Message Frequency

Message frequency varies based on your interactions with us. You may receive up to 4 messages per month. We will only send messages relevant to your inquiry or services.

5. Message & Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your plan's messaging and data rates.

6. How to Opt Out (STOP)

You can cancel SMS messages at any time. Reply STOP to any SMS message you receive from us. After sending STOP, you will receive one final confirmation message and will no longer receive SMS messages from Customize It.

7. How to Get Help (HELP)

For help with our SMS program, reply HELP to any of our SMS messages, or contact us directly:

• Phone: (805) 345-2773
• Email: info@customizeitca.com

8. Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your carrier.

9. Privacy & Data Sharing

We do not sell, share, or transfer your mobile number or SMS opt-in data to any third parties or affiliates for marketing or promotional purposes. Your SMS opt-in information is used solely to deliver the messages described above. See our Privacy Policy for full details.

10. Age Requirement

You must be at least 18 years of age to opt in to our SMS program. By opting in, you confirm that you are 18 years of age or older.

11. Consent is Not Required

Consent to receive SMS messages is not required as a condition of purchasing any goods or services from Customize It. You may contact us by phone, email, or in person regardless of your SMS opt-in status.

12. Changes to These Terms

We reserve the right to update these SMS Terms at any time. Changes will be posted at customizeitca.com/sms-terms/. Continued use of our SMS service after changes constitutes your acceptance of the updated terms.

13. Contact

Questions about our SMS program? Contact us: